"Trusted Cleaning and Home Support Service you can Rely On"
Questions & Answers
How It Works
1. Getting started with Chamomile Assist is simple. Whether you need cleaning, admin support, a helping hand at home or anything in between — we make the whole process easy and stress-free from the very first step.
1. Get in Touch!
Reach out via our online form, email, phone or WhatsApp. Just let us know a little about what you need — whether it's cleaning, admin help, home maintenance, a mother's help or something else entirely — and we'll take it from there..
2. Free Consultation
We'll arrange a free, no-obligation chat — in person or over the phone — to get a clear picture of what you're looking for. We'll talk through your needs, the services we offer and any questions you may have. There's no pressure, just a friendly conversation.
3. Assessment & Bespoke Quote
- Which areas need particular focus
- How often you'd like us to visit
- Any special requests — delicate surfaces, preferred products, areas to avoid ∙
- Access and logistics
Frequently Asked Questions
THE CLEAN ITS SELF
Q: Do I need to be home during the clean?
Not at all! Many of our customers provide us with a key or door code. We are fully insured and trustworthy. You can go about your day and come home to a spotless property.
Q: Do you bring your own cleaning products and equipment?
Yes! For most services we bring all of our own professional-grade cleaning products. We do ask that clients provide larger equipment such as a hoover, mop and any steam cleaning appliances, as these are easier to use in-home.
(If you'd prefer us to bring everything, that's no problem at all — just let us know when booking. Equally, if you have a preference for specific products or have any allergies or sensitivities, please mention this in advance and we'll make sure everything is suitable for your home.)
Q: Are your cleaning products safe for children and pets?
Yes, we use products that are safe for families and pets. If you have any specific concerns or sensitivities please let us know and we will tailor our products accordingly.
Q: Will I always get the same cleaner?
Yes! Chamomile Assist is an owner-operated service meaning in most cases you will be cleaned by me personally. Occasionally during busy periods I may bring in a trusted and vetted subcontractor — this will always be discussed and agreed with you in advance.
Q: What if I am not happy with my clean?
Your satisfaction is our absolute priority. If you are not completely happy with any aspect of your clean please contact us within 24 hours and we will return to put it right completely free of charge.
PRICING & PAYMENT
Q: How do I get a quote?
Simply contact us with your property size, type of clean required and any specific requirements. We will provide a free no-obligation quote within 24 hours.
Q: How do I pay?
We accept bank transfer, cash and card payments. Payment is due on completion of the clean unless a monthly contract arrangement has been agreed in advance.
Q: Are there any hidden charges?
Never. We believe in complete transparency. Your quote will always include a full breakdown of costs. The only time additional charges may apply is if the condition of the property requires significantly more time or specialist cleaning — in which case we will always discuss this with you before proceeding.
TRUST & SAFTEY
Q: Are you insured?
Yes, Chamomile Assist is fully insured. You can have complete peace of mind that your home and belongings are protected during every clean.
Q: Are your cleaners vetted and trained?
Absolutely. All subcontractors we work with are personally known to us, fully vetted and trained to our high standards before they enter any customer property.
Q: What happens if something gets damaged during service?
In the unlikely event that something is damaged, please get in touch within 24 hours of your clean and we'll do our best to put things right. As a fully insured company, any genuine damage caused by our cleaners can be handled through our insurance — so you can always feel confident you're in safe hands.
CLEANING SERVICES
Q: How do I book a clean?
Booking is simple! You can contact us via phone, WhatsApp, email or through our contact form on this website. We will get back to you within 24 hours to confirm your booking.
Q: How much notice do I need to give to book?
We recommend booking at least 48 hours in advance where possible. However we do our best to accommodate last minute requests subject to availability.
Q: Can I book a recurring clean?
Absolutely! Regular bookings qualify for our loyalty pricing tiers giving you savings of up to 20% off standard prices. Just let us know your preferred schedule when booking.
Q: What happens if I need to cancel or reschedule?
We understand life happens! We ask for at least 24 hours notice for cancellations or reschedules where possible. Cancellations made with less than 24 hours notice may be subject to a small cancellation fee.
PA Admin support
Q: What is a PA & admin support service? Think of us as your personal behind-the-scenes support. We handle the tasks that take up your time and headspace — from managing your diary and inbox to running errands and keeping your admin in order — so you can focus on what matters most.
Q: Who is this service for? Our service is designed for busy professionals and small business owners who need reliable, flexible support without the commitment of hiring a full-time member of staff. Whether you're overwhelmed with day-to-day admin or simply need an extra pair of hands, we're here to help.
Q: What kinds of tasks can you help with? We can support you with a wide range of tasks including diary and email management, scheduling and bookings, general paperwork, and everyday life admin and errands. If you're not sure whether we can help with something specific, just ask — we're always happy to discuss your needs.
Q: Is this the same as hiring a full-time PA? Not at all. We offer flexible, on-demand support that fits around your schedule and budget. You get all the benefits of having a skilled PA without the overheads of a full-time hire — no salary, no holiday pay, no long-term commitment.
BOOKING & FLEXIBILITY
Q: Can I book just a few hours or do I need an ongoing arrangement? You can book as little or as much support as you need. Our flexible hourly rate means there's no pressure or long-term commitment. If you know you'll need regular help, we also offer packages that provide better value over time.
Q: How quickly can you start? In many cases we can get started very quickly. We recommend getting in touch as soon as you know you need support, but we also welcome last-minute enquiries — we'll always do our best to help as fast as possible.
Q: What hours do you work? We understand that life and business don't always stick to a 9 to 5. We offer flexible working hours and will always do our best to accommodate your schedule. Just let us know what you need and we'll find an arrangement that works for you.
Q: Can I change or cancel a booking? We understand that plans can change, especially when life gets busy. Just give us as much notice as you can and we'll always do our best to be flexible and accommodating.
Q: What if my needs grow or change over time? That's absolutely fine — in fact it's something we love to see! As your circumstances evolve, we can scale our support up or down to match. We're here for the long term and will always adapt to what you need.
How It Works
Q: Do you work in person, remotely, or both? We offer both! Whether you prefer us on-site at your home or office, or working remotely in the background, we'll adapt to whatever works best for you.
Q: What areas do you cover? We offer both in-person and remote support, so wherever you're based we may still be able to help. Get in touch and we'll let you know what's available in your area.
Q: How do we communicate day to day? However suits you best. Whether that's email, phone, WhatsApp or a combination, we'll work in the way that feels most natural and convenient for you.
Q: How does payment work? We'll always be clear and upfront about costs before we begin. There are no hidden fees or surprises — just straightforward, transparent pricing so you always know where you stand.
Q: Can I meet you before committing to anything? Of course. We always welcome an informal chat before you make any decisions. We want you to feel completely comfortable and confident in us before we begin — there's absolutely no pressure or obligation.
Q: How do I get started? Simply get in touch for an informal chat about what you need. There's no obligation — we'll listen, understand your situation and suggest the best way we can support you.
Q: Do you work in person, remotely, or both? We offer both! Whether you prefer us on-site at your home or office, or working remotely in the background, we'll adapt to whatever works best for you.
Q: What areas do you cover? We offer both in-person and remote support, so wherever you're based we may still be able to help. Get in touch and we'll let you know what's available in your area.
Q: How do we communicate day to day? However suits you best. Whether that's email, phone, WhatsApp or a combination, we'll work in the way that feels most natural and convenient for you.
Q: How does payment work? We'll always be clear and upfront about costs before we begin. There are no hidden fees or surprises — just straightforward, transparent pricing so you always know where you stand.
Q: Can I meet you before committing to anything? Of course. We always welcome an informal chat before you make any decisions. We want you to feel completely comfortable and confident in us before we begin — there's absolutely no pressure or obligation.
Q: How do I get started? Simply get in touch for an informal chat about what you need. There's no obligation — we'll listen, understand your situation and suggest the best way we can support you.
TRUST & SAFTEY
Q: Are you insured? Yes, we are fully insured. You can feel completely confident that your home, business and personal information are protected every time we work with you.
Q: Are your team DBS checked? Absolutely. All of our team members are fully DBS checked, so you can feel at ease knowing that the people supporting you have been thoroughly screened. Your safety and peace of mind matters deeply to us.
Q: How do I know I can trust someone with access to my inbox, diary and personal information? We completely understand that inviting someone into your personal or professional life requires real trust. That's why every member of our team is vetted, DBS checked and bound by strict confidentiality. We handle your information with the same care and respect we would want for ourselves.
Q: Is my personal and business information kept secure? Yes, always. We treat everything we have access to with complete discretion. Your data, documents and personal circumstances are handled securely and professionally at all times — and never shared with any third party.
Q: Is everything kept confidential? Absolutely. We understand that access to your inbox, diary and personal admin requires complete trust. Everything we handle is treated with the utmost discretion and professionalism at all times.
Q: What if something goes wrong? In the unlikely event that something doesn't go as expected, please don't hesitate to get in touch and we will do our very best to put things right. Because we are fully insured and take our responsibilities seriously, you can feel confident that you are always in safe hands.
Q: When should I book Mothers Help?
Ideally we recommend getting in touch during your pregnancy so we can plan your support in advance. However we also welcome last minute bookings — just get in touch and we will do our best to help as quickly as possible.
Q: Can I book just a few hours or do I need a full package?
Absolutely — you can book as little or as much as you need. Our hourly rate means you can access support without any pressure or commitment. Packages offer better value if you know you will need regular support.
Q: Is this the same as a doula service?
We offer practical postnatal support rather than clinical birth support. We focus on the practical day-to-day help that allows mum to rest, recover and bond with her baby. For clinical or birth support please speak to your midwife.
Q: Can you help if I am struggling with postnatal anxiety or low mood?
We can offer companionship, a caring presence and practical relief which many mums find makes a significant difference to their wellbeing. However we are not a clinical mental health service. If you are struggling we would always encourage you to speak to your GP or health visitor who can refer you to the right support.
Q: Do you help with older children too?
Yes! We can help with school runs, keeping older children entertained and maintaining family routines while you focus on your newborn and your recovery.
Q: Is everything confidential?
Absolutely. Everything shared with us is treated with complete discretion. Your home, your family and your personal circumstances are always handled with the utmost respect and confidentiality.